Residential Help Center

Your starting point for who to call, where to go, etc.

The City of Painesville’s Resident Action Center is called Gov Q&A and it allows residents and businesses to access City Services on a 24/7 basis.  It will handle all incoming requests for service, requests for information or citizen complaints.  Gov Q&A requires only internet access, no extra programs or setup.

The Resident Action Center provides easier and efficient interaction for citizens with the following features:

  • Find Answers – a searchable Knowledge base in which the user can enter a phrase, word, or question to find useful information.  
  • Ask a Question – use this feature to send a message to the city with a specific question.  Citizens get a confirmation email and later the answer. Answers are added to the growing Knowledge base to trap incoming questions in the future.
  • Make a Service Request – Citizens can initiate Service Requests (e.g. for pothole repair).  Requests are routed/tracked until completed and citizen notified.
  • My Painesville, Ohio – Citizens login to check status on their information or service request.


 Gov Q&A was implemented with idea of the citizen having more access to City services without coming into City Hall.  The service includes a knowledge base where citizens can ask and receive answers to common questions and a subscription function which will be used for public polling and surveying as well as communicating to the public about emergencies and other relevant City business through email.

Check out the online Resident Action Center below or click here. Residents can also click here to Sign Up for Updates about what is happening in the City.