Residential Help Center
Your starting point for who to call, where to go, etc.
The City of Painesville’s Resident Action Center is called Gov Q&A and it allows residents and businesses to access City Services on a 24/7 basis. It will handle all incoming requests for service, requests for information or citizen complaints. Gov Q&A requires only internet access, no extra programs or setup.
The Resident Action Center provides easier and efficient interaction for citizens with the following features:
- Find Answers – a searchable Knowledge base in which the user can enter a phrase, word, or question to find useful information.
- Ask a Question – use this feature to send a message to the city with a specific question. Citizens get a confirmation email and later the answer. Answers are added to the growing Knowledge base to trap incoming questions in the future.
- Make a Service Request – Citizens can initiate Service Requests (e.g. for pothole repair). Requests are routed/tracked until completed and citizen notified.
- My Painesville, Ohio – Citizens login to check status on their information or service request.
Gov Q&A was implemented with idea of the citizen having more access to City services without coming into City Hall. The service includes a knowledge base where citizens can ask and receive answers to common questions and a subscription function which will be used for public polling and surveying as well as communicating to the public about emergencies and other relevant City business through email.