Q.  How do I set up a new account? How do I stop service?
  • Visit the Utilities Billings office at City Hall, located at 7 Richmond Street, Painesville, Ohio 44077 for in person service or 
  • For residential set up, find the application at www.painesville.com/utilities/utilityforms. If you are renting, there is a separate form. The landlord must fill and the tenant must sign. Include a legible copy ID of the person requesting the service. Include a deposit in the form of check or money order: $100 for electric service only or $175 for both water and electric services. Customers can mail the form, copy ID and deposit to Painesville Utilities, P.O. Box 601, or drop this information into one of the Utilities drop boxes located behind the Painesville City Fire Station off of E. Erie Street or on the back steps of City Hall. For business or commercial set ups, please call 440-392-5797.
  • To stop service, call the Utilities Billings office at 440-392-5797 to complete the form. 

 

 Q.  I have questions around new construction service?
A. Start with the Community Development Department at 440-392-5931 for permit information and approvals. Once these are obtained, reach out to the Utilities Billing office at 440-392-5797 for an electrical application.
  
Q.  Who do I call for electrical inspection?
A. Call the Lake County Building Department at 440-350-2636.
  
Q.  How can I get my meter tested?
A. Call our Utilities Billing office at 440-392-5797. There is a fee of $10 to do the test. The fee is refunded if your meter tests bad.
  
Q.  What if I need my meter moved temporarily?
A. You will need a Loosen & Refasten Permit which can be obtained at the Utilities Billing office at 440-392-5797. 
  
Q.  What is the cost for additional area lighting?
A. For the most up-to-date pricing, call the Utilities Billing office at 440-392-5797.
  
Q.  Where do I call for billing questions?
A. For all billing and service questions, contact the Utilities Billing office at 440-392-5797. They are available Monday through Friday, 8:00 a.m. to 5:00 p.m.
 
Q. Who do I report a tree problem to?
A. Notify our Electric Distribution garage if you believe a tree may be too close to one of our power lines at 440-392-6185. They are in office Monday through Friday, 7:30 a.m. to 3:30 p.m.
  
 Q. Who do I report a street light outage to?
A. Help keep our community safe by reporting streetlight or outdoor area light outages. Call 440-392-6185 and leave a message or speak with someone in person Monday through Friday, 7:30 a.m. to 3:30 p.m.