Set Up Info & Forms
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A legible copy of your valid photo ID (drivers license or state issued ID).
- Turn in your Residential Application for Utility Service Form and RITA Tax Form (City Residents Only) or Business Application for Utility Service Form depending on the type of property you wish service for.
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Check or money order for a deposit. Residential deposits range from $75-$225 depending on the property. You can call our offices ahead to find out the exact amount.
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If you are renting, you will need to turn in the landlord/tenant form which must be completed by your landlord. They should be familiar with this process.
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For commercial or business accounts, you must first receive an occupancy permit from our Community Development Department (440-392-5931) and mail a copy of your receipt of this permit. Commercial deposits vary.
Any questions, please reach out to 440-392-5797. Forms can also be faxed to 440-639-4836. If needed, please use 440-392-0111 as a secondary fax number.
Electric Service Info
Depending on the heating source and if your property is an apartment versus sing-family unit, a refundable deposit of $100, $150 or $200 is required at the time of application. Utility accounts can only be listed in one name and the person whose name appears on the account is responsible for payment of bills and is entitled to the deposit refund when the account is closed.
For power outages, down wires, broken poles, repairs, etc., contact our Electric Distribution office at 440-392-6185 during working hours or our 24/7 hotline at 440-392-5954. All billing questions can be directed to the Utilities office at 440-392-5797.
Additional lighting, like sentinel and flood lights, are available to customers upon request. Below are the current monthly fees. Additional feed may apply for materials and labor at the time of installation. Please contact the Electric Distribution office at 440-392-6185 if you are interested in this service.
| City Residents | Non-City Residents | |
| Sentinel Light (yard security) - 150 watt HPS | $11.00/month | $12.10/month |
| Flood Light (area lighting) - 400 watt HPS | $24.75/month |
$27.25/month
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Water Service Info
Depending on the heating source and if your property is an apartment versus sing-family unit, a refundable deposit of $100, $150 or $200 is required at the time of application. Utility accounts can only be listed in one name and the person whose name appears on the account is responsible for payment of bills and is entitled to the deposit refund when the account is closed.
For any water issues or concerns, please reach out to the Water Distribution office at 440-392-2975 during working hours or the Water Plant at 440-392-9565 after hours. All billing questions can be directed to the Utilities office at 440-392-5797.
Sewer Service Info
Depending if you also receive Painesville Electric or Water, there may or may not be a deposit for sewer. The Utilities office will be able to confirm this information for your individual property.
For any sewer issues or concerns, please reach out to the Public Works office at 440-392-9676 during working hours or the Waste Water Plant at 440-392-6316 after hours. All billing questions can be directed to the Utilities office at 440-392-5797.
In the event that your sink, shower, bathtub or toilet is not draining properly or water from these facilities is backing up into your home, reach out to the Public Works office to have the street sewer line checked. A Public Service crew will open the manhole and jet pressurized water through the sewer main. In the event that it is not the main sewer line:
- Request that plumber come to your home and snake the drain line the entire length from the house to the city sewer main. Chances are that this will clear your line allowing your drains to empty properly into the sewer main.
- If it cannot be fixed by snaking, your property's residential sewer 'lateral' line, that runs from the home to the main, may need repaired. This is the owner's responsibility. You can, however, call the City's Engineering Department for an assessment on how to repair or clear the issue.
Other Services
Painesville City does provide garbage and recycling collection services to our residents through an outside contractor, Republic Services. Residents are billed directly from Republic and any service questions should be be directed to them at 1-216-441-6300. Below is a list of other services with infrastructure in the Painesville area:
| Trash & Recycling | Republic Services | 1-216-441-6300 | republicservices.com |
| Natural Gas | Dominioin Energy | 1-800-362-7557 | dominionenergy.com |
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Cable & Internet
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Spectrum AT&T Any Satellite Networks |
1-844-968-2432 1-855-945-4396
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The Ohio Consumers’ Counsel, the residential utility advocate, can help answer utility questions and help solve problems involving investor-owned electric, natural gas, telephone and water companies. OCC has a toll-free consumer hotline at 887-PICK OCC or visit their Web Site at www.pickocc.org .