440-392-5954
Electric Plant & 24/7 Hotline
After hours and weekends
   
440-392-6185  
Electric Distribution Office
Monday-Friday, 7:00 a.m.-3:30 p.m.
 
Please note, occasionally your call may go to a voicemail system. This simply means all our operators are busy. Be sure to leave your name, number and description of the problem. We have employees working 24/7 who check our voicemail system frequently and will address the issue. Thank you.
  
For large outages, updates are provided on the City's Facebook page, @CityofPainesville
  
To report a street light outage, go to our Report a Concern portal
*Please note, the Report a Concern portal is currently under construction. Please email Lara Stephens at [email protected] or call 440-392-6185 to report a street light outage. Provide the following information when reporting a street light:
    • Street name
    • Address closest to the light
    • Number on the pole (all poles have a reflective sticker on the street side)
    • If the light comes on/off or is not coming on at all