Painesville Utilities Billing Software Shutdown 5/12-5/19
Due to software maintenance, Painesville Utilities Billing system (electric, water and sewer) will be down starting Monday, May 12 at 5:00 p.m. through Monday, May 19 at 8:00 a.m.
During this time, no credit card or electronic check payments will be accepted and access to the online portal will be unavailable. Shut off and turn off service will also be suspended.
Due to this inconvenience, no late fees will be charged the week of May 12 and the week of May 19. Please be aware of this shutdown when planning your utility payment.
***AutoPay customers do not need to take any action. Just be aware the date of your payment may be a week delayed.
***Those who pay via check or cash will not be affected