How to Reach the Utilities Office During Covid-19

Due to the Governor’s orders to stay at home, many city offices with non-essential employees will be at reduced staff. The Utilities Payment office will have reduced staffing hours until further notice. These hours are subject to change.

  • Mondays, 8:00 a.m. to 5:00 p.m.
  • Wednesday, 8:00 a.m. to 5:00 p.m.
  • Thursdays, 8:00 a.m. to 5:00 p.m. (exception - no hours on Thursday, March 26)

 

With City Hall not open to foot traffic, you can call 440-392-5797 to speak to someone in the utilities office during the above hours.

  • There will be no in-person option for utility bills until further notice. Because of this, there will be no cash option. DO NOT mail or leave cash in the drop box! If you only can pay cash, you will have to get a money order or cashier’s check and mail or drop off. 
  • Because we are limiting your available payment options, we are waiving all late fees until we can proceed under normal operations. We CANNOT waive the credit card charge ($4.95) via Official payments as that is the actual cost they charge to use the service.  
  • We are suspending all water and electric disconnections until further notice. 
  • If you need to contact the Utilities Office for any other reason, please call 440-392-5797. 

 

Below are alternative ways to interact with us while face-to-face meetings are not permitted:

 

  • Auto Bill Pay: We offer an auto bill pay program which is a direct withdrawal from your specified bank account on the due date. You will still receive your monthly bill as usual, allowing approximately two weeks to review the bill before the payment is made. To sign up for Auto Bill Pay, mail the Auto Bill Pay Application (found at www.painesville.com/payment) along with a voided check to Painesville City Hall, P.O. Box 601, Painesville, Ohio  44077.
     
  • Online Payment: You can pay your bill online with a Visa, MasterCard, Discover, or AMEX credit card. The City of Painesville uses www.officialpayments.com. There is a $4.95 convenience fee per transaction associated with this service which cannot be waived. If prompted for a Jurisdiction Code, enter 8411. Another way to pay by credit card without the fee is to utilize your bank bill pay system. Contact your individual bank for bill pay options. 
 
  • By Telephone: You can also pay on the phone with your Visa, MasterCard, Discover or AMEX using Official Payments Corporation at 1-800-487-4567. There is a $4.95 convenience fee associated with this service.  
 
  • By Mail: Utility bills can be mailed directly to the Utilities Office inside City Hall. All mailed utility bills are processed internally by city staff. Plan ahead if you are mailing your bill as bills are considered paid on the day they are processed, not the day they are mailed. Mailing address is above and also on your utility bill. 

 

  • Drop Box in Parking Lot: For your convenience, payments may be deposited in the drop box located in the parking lot behind the Fire Department (entrance from E. Erie Street). The drop box is emptied every business morning by 7:30 a.m. and processed daily during hours of operation. 

 

  • Setting Up New Service: For residential set up, find our application at www.painesville.com/utilities/utilityforms. If you are renting, there is a separate form. The landlord must fill and the tenant must sign. Include a legible copy ID of the person requesting the service. Include your deposit in the form of check or money order: $100 for electric service only, $75 for water service only and $175 for both services. You are welcome to drop this information into our drop box located behind the Painesville City Fire Station off of E. Erie Street. For business or commercial set ups, please call our office at 440-392-5797.