Update on New Utilities Billing System

The Utilities Billing Office is now fully operational on the new utility billing and collection system! As you can imagine, it involves a lot of components and details. They are moving along to resolve any issues as they adjust to the new system.
As mentioned previously, please be patient with us and they work over the next month or so catching up posting your payments and sending out bills. **There will be no penalties for our delays**



Painesville Utilities Billing Office is currently implementing a new utility billing system this July-August that will help us serve you better. We will continue to enhance the system, extending more accessible services to you, over the coming months. We understand that this may cause some temporary delays or inconvenience and we ask for your patience during this transition period.


Because of this transition, you may see "coming soon" in a few areas on the website. We are confident that the new system will improve our services and make it easier for you to do business with us! We appreciate your understanding and support during this time. Thank you!