The Utilities Billing Office accepts online payments for your Painesville electric, water and/or sewer bills. Payments can be made with Visa, Mastercard or Discover credit cards or eCheck. Bookmark or favorite this link for future payments: www.municipalonlinepayments.com/cityofpainesvilleoh

Online Customer Portal

• Step-by-Step Guide to set up your online account
• Easy to use. Pay using credit card or eCheck. No pin numbers with debit cards. Use 24/7
• Payment is instantly reflected on your account (no wait time)
• There is a 3.75% service fee (or $2.50 minimum) for credit cards
• There is a $1.95 service fee for eChecks
• There is an AutoPay feature via the Online Customer Portal which allows you to schedule automatic credit card or eCheck payments for your monthly bill. Service fees apply. Credit Card/eCheck AutoPay is different than the Bank AutoPay, which is offered through the Utilities Billing Office, that is connected directly to your banking institution. Bank AutoPay has no service fees.  

Service fees cannot be waived, as these go directly to the credit card companies or banking institution. This is not a City of Painesville fee. 

We offer customers the option of paying their bills via their banking institution. Funds are transferred directly from the customer’s checking account to the City on the bill's due date. 

• Set it and forget it. This is the most popular option for those looking for easy payment
• The bill amount is automatically taken out of your banking account on the bill's due date
• There is no fee associated with the Auto Pay service

To set up:

1. Complete the Bank AutoPay Application and attach a VOID check
   
2. Bring the application and VOID check in person or mail to the Utilities Billing Office (Painesville City Hall, 7 Richmond Street, Painesville, Ohio or Painesville Utilities Billing, P.O. Box 601, Painesville, Ohio 44077)
3. Once approved, the City will continue to mail/email your utility bill as usual. The bill will clearly state "DIRECT PAYMENT" to indicate your account has been set to auto pay. No further action is needed from you. If you wish to cancel auto pay, please promptly notify the Utilities Billing Office by calling 440-392-5797.

Pay your bills via check and mail directly to the City of Painesville, c/o Dollar Bank, P.O. Box 3666, Pittsburgh, PA 15230-3666.

• Plan ahead, bills are considered paid on the day they are processed, not the day they are mailed. Avoid those late fees! 
• There is no fee associated with checks

 
For your convenience, checks may also be deposited in the drop boxes located in the parking lot behind the Fire Department (entrance from E. Erie Street) and on the back steps of City Hall (entrance from Mentor Avenue). Drop boxes are under 24/7 surveillance and emptied every business morning by 7:30 a.m. Please do not put cash in the drop boxes.

Pay by phone by calling 1-833-465-4624. This is a completely automated system by a third-party. 

• Pay using credit card or eCheck. No pin numbers with debit cards. Use 24/7
• Payment is instantly reflected on your account (no wait time)
• There is a 3.75% service fee (or $2.50 minimum) for credit cards. American Express not accepted. 
• There is a $1.95 service fee for eChecks
• In addition, there is a 50 cent fee per transaction that goes directly to the Interactive Voice Response (IVR) company

The City of Painesville Utilities Office is located on the first floor of Painesville City Hall, 7 Richmond Street, Painesville, Ohio. Please note, you must enter through the rear of the building from the back parking lot to enter City Hall. Parking is always free.

• We are open Monday through Friday, from 8:00 a.m. to 5:00 p.m.
• We accept cash, check and credit card
• There is a 3.75% service fee (or $2.50 minimum) for credit cards, which cannot be waived