Painesville Utilities Billing Office is currently implementing a new utility billing system that will help us serve you better. We will continue to enhance the system, extending more accessible services to you, over the coming months. We understand that this may cause some temporary delays or inconvenience and we ask for your patience during this transition period.

Because of this transition, you may see "coming soon" in a few areas on the website. We are confident that the new system will improve our services and make it easier for you to do business with us! We appreciate your understanding and support during this time. Thank you!

Online Payment

Sign Up for Online Payments

**COMING SOON** The Utilities Billing Office accepts online payments for your Painesville electric, water and/or sewer bills. Payments can be made with Visa, Mastercard or Discover credit cards, or an electronic check. A new customer portal is being created for easy online payment.

 

Currently, customers can pay their bill online with a Visa, MasterCard, Discover, or AMEX card. Painesville Utilities uses the third party, ACI Payments Inc, to process credit card payments. To pay online, go to www.acipayonline.com (Jurisdiction code is 8411). There is a convenience fee for this service which cannot be waived.

  

Payments made through ACI Payments Inc, may take up to 3 business days to be posted to your account. Late payment fees will be assessed on payments received after the due date.
Auto Pay

Sign Up for Auto Pay

We offer customers the option of paying their utility bills electronically through their banking institution. Funds are transferred directly from the customer’s checking account to the City on the bill's due date. There is no fee for the Auto Pay program. It is the most popular option for those looking for an easy payment option.
  
To have your bill automatically deducted from your checking account each month:
  1. Download and complete the Auto Pay Application and include a VOIDED CHECK. If you are having difficulties downloading the PDF, please call 440-392-5797 to have the application mailed to you. 
  2. Complete the application and bring the voided check to the Utilities Billing Office (Painesville City Hall, 7 Richmond Street, Painesville, Ohio) or mail to the Painesville Utilities Office, P.O. Box 601, Painesville, Ohio 44077.
  3. Once approved, payments are deducted on the due date of each month, which will be stated on your utility bill. The City will continue to mail your utility bill as usual (unless you have requested our paperless option). Please note, the bill will clearly state "DIRECT PAYMENT" to indicate your account has been set to auto pay. No further action is needed from you. If you wish to cancel auto pay, please promptly notify the Utilities Billing Office.
By Mail

Pay by Mail or Drop Box

Utility bills can be mailed directly to the City of Painesville, c/o Dollar Bank, P.O. Box 3666, Pittsburgh, PA 15230-3666. Plan ahead if you are mailing, as bills are considered paid on the day they are processed, not the day they are mailed. Avoid those late fees! 
 
For your convenience, payments may also be deposited in the drop boxes located in the parking lot behind the Fire Department (entrance from E. Erie Street) and on the back steps of City Hall (entrance from Mentor Avenue). The drop boxes are under 24/7 video surveillance and are emptied every business morning by 7:30 a.m. and processed daily during hours of operation. Please do not put cash in the drop boxes. If paying with cash, pay inside City Hall.
In Person

Pay in Person

The City of Painesville Utilities Office is located on the first floor of Painesville City Hall, 7 Richmond Street, Painesville, Ohio. Please note, you must enter through the rear of the building from the back parking lot to enter City Hall. Parking is free. We operate Monday through Friday, from 8:00 a.m. to 5:00 p.m.
 
Cash, check and credit card are accepted in officeThere is a convenience fee for credit card payment which cannot be waived.