Use this process to start utility service at a new address or transfer service to a new owner.

What You Need

To establish service, submit:

1. A legible copy of a valid photo ID, such as a driver’s license or state-issued ID.
2. The application and any required forms for your property type.
3. A required deposit, which will be billed on your first utility bill.

Residential Service

Submit a Residential Service Application.

If you live within Painesville city limits, also submit the required RITA Tax Form.

If you are renting property in Painesville, please have your landlord complete the form at this link.

 

Business Service

Submit a Business Service Application and proof of an approved business occupancy permit before service can be established.

For questions about a business occupancy permit, contact Community Development at (440) 392-5931.

When to Apply

Applications submitted by email must be received by 3:30 p.m. on the business day before the requested service-start date.

• For service to begin Wednesday, submit all materials by 3:30 p.m. Tuesday.
• For service to begin Monday, submit all materials by 3:30 p.m. Friday.
• Applications received after 3:30 p.m. require an additional business day for processing.

New customers may schedule service up to one week in advance.

If applying in person, allow 10 to 20 minutes to complete the process. Although the office is open until 5 p.m., new service applications are not started after 4:30 p.m.

How to Submit Your Application

Once you have your ID and completed application materials, submit them through one of the following options:

In person
Utilities Billing Office
First floor of Painesville City Hall
7 Richmond St.
Painesville, OH 44077
Monday through Friday, 8:30 a.m. to 5 p.m.

Email: [email protected]
Fax: (440) 639-4836

Mail:
Utilities Billing Office
Painesville City Hall
7 Richmond St.
Painesville, OH 44077

or

City of Painesville
P.O. Box 601
Painesville, OH 44077

Renters and Landlords

Renters

In addition to the required ID, application and deposit, renters must submit a completed Landlord/Tenant Form. The form must be completed by the property owner or landlord.

Landlords

Landlords may establish a Landlord Hold Agreement to help prevent interruptions in service as tenants move in and out. The agreement allows service to remain available at a property without requiring a new deposit each time a tenant leaves, except in cases involving nonpayment.

Deposits

A deposit is required to establish utility service and will be billed on the first invoice.

Customers with an unpaid balance from a previous City utility account must pay that balance before service can be established at a new address.

For a typical residential property:

Service	Refundable deposit
Electric	$100
Water/sewer with a 5/8-inch meter	$75
Water/sewer with a 1-inch meter	$85

If you are unsure of your water-meter size, call the Utilities Billing Office at (440) 392-5797.

Commercial and industrial customers should call the Utilities Billing Office for deposit information.

When service ends, the original deposit is refunded to the account holder unless a balance is due. Deposits may also be transferred to another service location for the same customer.