How to Set Up Service


To establish service, or to switch service to a new owner, stop by the Utilities Billing Office (Painesville City Hall) or mail the following:

    1. A legible copy of a valid photo ID (drivers license or state issued ID accepted)
    2. Turn in your Residential Application From and RITA Tax Form (city residents only) or Business Application Form depending on the type of property you wish to service
    3. Check or money order for a deposit (payable to the City of Painesville). A typical residential property deposit is $100 for electric and $75-85 for water/sewer. You can call our offices ahead of time to find out the exact amount (440-392-5797).

 

Utility accounts can only be listed in one name and the person whose name appears on the account is responsible for payment of bills and is entitled to the deposit refund when the account is closed. For new commercial or business accounts, you must first receive an occupancy permit from our Community Development Department (440-392-5931) and turn in a copy of your receipt to our offices. Commercial deposits vary.

 

Service for Renters & Landlords


    1. If you are renting, you will need to follow all the above steps (ID, application form and deposit)
    2. Also turn in the landlord/tenant form which must be completed by your landlord. They should be familiar with the process.  

 

Deposits


When a customer sets up service, a deposit is required by the City of Painesville at the time of set up. If the occupant has a prior outstanding balance with the City from a previous residence, a new service cannot be placed in their name until that balance has been paid in full. Commercial and industrial customers should call the Utilities Billing Office at 440-392-5797 for more information. 

    • Electric Deposits - for a typical residential property, a refundable deposit of $100 is required. Please call our offices at 440-392-5797 for commercial or other types of property.
    • Water/Sewer Deposits - for a typical residential property, a refundable deposit of $75 for a 5/8" meter or $85 for a 1" meter is required. Please call our offices at 440-392-5797 for commercial or other types of property.

 

At the termination of any service, the original deposit will be refunded to the account holder unless any balance is due. Such deposit may be transferred from one service location to another service location for the same customer.