Discontinue Shut Off


The Utilities Billing Office may refuse service or discontinue service to any customer indebted to the City. If the customer moves to a new property, no service will be connected until all debts have been paid. 

    • Electric and/or water service is subject to disconnection 30 days after a bill is due. If you know you will not be able to meet the payment deadline, contact the Utilities Billing office at 440-392-5797.
    • If you are struggling to make ends meet, Lifeline can connect you with resources to help with gas, electric, water, sewer, mortgage or rent bills. To find out if you qualify for a program or for more information, contact 2-1-1 or 440-639-4420. 
    • Other penalties to be aware of: a 5% late charge is applied to your account for any late payments. Restoring service may include paying all past due bills, a reconnection fee and any unpaid deposits. Checks returned for insufficient funds are subject to late penalties plus an additional $10 fee.

 

Customer Requested Shut Off


Any customer looking to shut off service for electric or water must give at least one day's notice to the Utilities Billing Office requesting a final meter reading and shut off. The customer continues to be liable until such notice is received and the City has the opportunity to read the meter. At the termination of any service, the original deposit will be refunded to the proper person unless any balance is due. Such deposit may be transferred from one service location to another service location for the same customer. 

   

Reconnection Service


When a utility has been disconnected for failure to pay or failure to comply with the terms and conditions of the City, a reconnection charge is assessed
    • Within City Limits - $20.00
    • Outside City Limits - $25.00